Privacy Policy

At 1CLEAN, we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide (“our Services”).

Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products.
Our websites are www.1clean.co.uk which is our storefront where visitors can find all the information regarding our services.

1. Contact us

If you have questions or requests concerning this privacy policy or how we handle your data, please get in touch with us using the following details by contacting our customer service team at: office@1clean.co.uk

2. How we collect your data

We collect your data when you interact with us or use our services, for example, when you fill in our application form (as a cleaner) or service quote request form or our online booking form (as a client). We use this information to provide you with the requested service and to improve the experience for all users
We collect your data when you Browse and interact with our Sites Fill in the application form and sign up to the platform and complete contact us and service quote request forms or complete a booking form Give us feedback
We also collect technical information from third party sites, such as advertising platforms and analytics providers

3. Consent

By using our Site, users agree that they consent to:
The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.

4. The data we collect about you

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
We may also collect the following data when you perform certain functions on our Site:
First and last name;
Email address;
Phone number;
Address
Payment information
Type(s) of service you are looking for.
This data may be collected using the following methods:
When using our online booking form.
When using our request a quote online form.
When using our contact us form.
By subscribing to our newsletter.

5. How we use your data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you
Where we need to comply with a legal or regulatory obligation
Where it is necessary for our legitimate interests. In such cases we use a ‘balancing test’ to make sure such processing is needed and that your rights do not override those interests
Generally, we do not rely on consent as a legal basis for processing your personal data where our basis for processing is contract, we may use your information to:
Manage your application, onboarding and account, including executing your contract
Give you access to the Sites
Communication with you about Bookings and other operational information
Allow you to communicate with the customer service team, to resolve questions or complaints
Calculate the amount earned and to be paid to you
Send you non-marketing commercial communications
Send you email notifications that you have specifically requested
Update you on changes to prices, terms, conditions
Allow you to make and receive referrals
Update you on new features
Deal with enquiries and complaints made by or about you relating to our Sites
Keep our Sites secure and prevent fraud
Verify compliance with the terms and conditions governing the use of our Sites (including messages sent)
Where our basis for processing is legitimate interests, we may use your information to:
research, assess, analyse and improve our service
send you marketing (you can opt out any time)
request your views and feedback (you can opt out any time)
provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
Where our basis for processing is a legal obligation, we may use your information to:
create a record of your transactions
comply with any legal obligation or regulatory requirement to which we are subject
We carry out background check, including in to unspent criminal convictions, in the public interest to protect you, other service providers and customers, with whom you will work closely
If you submit personal information for publication on our Sites, we will publish and otherwise use that information in accordance with the consent you grant to us
We may, in the future, use anonymised customer information to perform large scale analysis for the purposes of improving our services
We may undertake limited profiling or automated decision-making, for example, when you apply to be a service provider. Such profiling may also be used to determine availability or prioritisation of customers. You can object to this any time.

6. Disclosure of your data

The information we collect about you will be stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy
1Clean may also share limited personal data with third party service providers. Any such third party must be acting in accordance with all relevant regulation in their processing of your data
Service providers (such as cleaners): so you can get a clean home
Payment providers: to bill your for services
Customer service software providers: such as email, telephone, chat and SMS providers so we can communicate with you about any issues
Marketing and advertising partners: so we can send you relevant information
Referrals: where you have referred someone or someone has referred you
Except as provided in this policy, we will not provide your personal information to third parties
We may disclose your personal information:
to the extent that we are required to do so by law
in connection with any ongoing or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so
You acknowledge that the transmission of information over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet
You are responsible for keeping the password you use for accessing our Sites confidential. We advise you not to share this password unless it is to a substitute

8. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements
In some circumstances you can ask us to delete your data (see Rights below)
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you

9. Cookies

Our website uses cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies
We use both session and persistent cookies on our website
We will use cookies to: recognise a computer when a user visits the website; track users as they navigate the website; enable the use of a booking system on the website; improve the website’s usability; analyse the use of the website; administer the website; prevent fraud and improve the security of the website; personalise the website for each user; target advertisements which may be of interest; keep track of your personal and home information; and for other possible uses
The names of some of the cookies that we use on our website, and the purposes for which they are used, are set out below:
We use Google Analytics and other tools to collect and analyse website statistics. These tools use cookies to generate information about the use of websites which can be used to create reports. We generate reports about demographic and interest-based data (such as age, gender. location and interests) to better understand out visitors to our website and to improve the website. Google will store this information.
other cookies, from time to time
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading
Blocking all cookies will have a negative impact upon the usability of many websites
If you block cookies, you will not be able to use all the features on our website

10. Your rights

Under data protection law, you may have rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above
You may have the following rights:
Right to be informed. You have the right to clear, transparent and easily understandable information about how we use your data and your rights. This is why we have provided this webpage
Right to rectification. his enables you to have any incomplete or inaccurate data we hold about you corrected, though you can normally do this yourself via your account
Right to access (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
Right to erasure (commonly known as “right to be forgotten”). This enables you to ask us to delete personal data where there is no good reason for us continuing to process it
Right to restrict processing. This enables you to ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it
Right to data portability. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note there are some restrictions to this right
Right to object. You have the right to object to certain types of processing, such as marketing emails and can opt out at any time
Right to object to automated processing, although we do not carry out any such processing
You can also withdraw consent at any time where we are relying on consent to process your personal data
When exercising one of these rights:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, for your own security
We do not ordinarily charge a fee unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances
We try to respond to all legitimate requests within one month 1-3 months
Finally, you have the right to complain to the ICO at any time if you there is a problem with the way 1Clean is handling your data

10. Other

Amendments

Any changes to our privacy policy will be posted to our Sites and, where appropriate, we will notify you of the changes by email or push notification
This privacy notice was last updated on 29.04.2023
Third party websites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit

Privacy Policy

1. Contact us

2. How we collect your data

3. Consent

4. The data we collect about you

5. How we use your data

6. Disclosure of your data

7. Data security

8. Data retention

9. Cookies

10. Your rights

10. Other

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